Booking terms
1. Contracting Parties
The following terms apply between the lessor, PakuKympillä Oy (PakuKympillä.fi), Siltakatu 11, 02770 Espoo, business ID 1007364-1 (hereinafter the Lessor), and the lessee (hereinafter the Customer).
2. Vehicle Handover and Return Conditions
Vehicles are rented for short-term transport needs within the Southern Finland region. The radius is approximately 150 km from Helsinki. Outside this area only with separate permission. The Lessor hands over the vehicle in roadworthy condition to the Customer at the agreed time and agreed place. If the Customer does not receive access to the vehicle due to a reason attributable to the Lessor, the Customer is entitled to a discount corresponding to the defect.
The Customer undertakes to be at the agreed place at the agreed time in accordance with the booking to receive the vehicle. At the end of the rental period, the Customer must return the vehicle to the Lessor’s representative as agreed. If the Customer is late in returning the vehicle and no extension of the rental period has been agreed or the Customer does not pay the fee for the additional time in accordance with the rental terms, the Lessor has the right to charge a late fee of €90 plus €15 for each commenced hour.
The additional time is not valid if the Customer does not pay the agreed fee for the additional time before the additional time begins. If the Customer has agreed on additional time but does not pay the agreed fee for the additional time, the Lessor has the right, at its discretion, to consider that no agreement on additional time has been concluded or that it has lapsed. In such case, the Lessor shall charge the Customer the normal late fee of €90 plus an additional €15 for each commenced additional hour.
For returning the vehicle in a manner deviating from the instructions, the Lessor has the right to charge a contractual breach fee of €100. The vehicle keys must always be returned to the Lessor’s key locker using the PIN code, unless otherwise agreed.
If the Customer fails to return the vehicle or its keys to the agreed location at the end of the rental period, and no extension of the rental period has been agreed with the Lessor, the Lessor has the right to notify the police.
The Lessor has the right to refuse to hand over the vehicle to the Customer if it becomes apparent that the Customer is not capable of using the vehicle in accordance with the rental terms. The Lessor will not hand over the vehicle if the Customer has unpaid fees from previous rentals or if the Customer cannot present a valid driving licence. If the Customer has outstanding invoices with the Lessor, the Customer’s payments may primarily be allocated to the outstanding payments and any applicable default interest, reminder fees, and collection costs.
The Customer must provide their email address when making the booking. All correspondence is conducted via email. Any additional invoices, such as additional time fees, late fees, or similar, will always be sent by the Lessor via email. The Lessor charges an office fee of €5 for additional invoices and paper invoices.
3. Rental Period
The vehicle is at the Customer’s disposal at any time during the agreed rental period, and the rental period ends at the pre-agreed end time. The vehicle and its keys must be returned by the Customer no later than at the end of the rental period. The rental fee is calculated based on the rental period, and no compensation will be paid to the Customer even if the vehicle is returned before the end of the rental period.
Extending the rental period during the rental requires that the vehicle is free and available. An extension of the rental period is not always possible.
4. Vehicle Tracking
The vehicles are connected to the PakuKympillä tracking system, and each vehicle is equipped with a vehicle tracking device. Any unclear refuelling during rentals is verified through the tracking system. The Customer accepts that the vehicle may be located using the tracking device.
The Rental Company has the right to store and retain the collected data for the time necessary for its intended purpose. The Rental Company complies with the provisions of the General Data Protection Regulation (GDPR) in the processing of any personal data that may be formed from the vehicle tracking information.
5. Use of the Vehicle
The Customer is obliged to take care of the vehicle as carefully as a prudent person would take care of their own property, and to exercise particular caution and attention while driving. During the rental period, the Customer must monitor the general condition of the vehicle, such as tire pressures and sufficient levels of oil and other fluids. The Customer agrees to use the vehicle only in the manner for which it is intended.
The Customer must always comply with the maximum permitted speed set for the roadway. The speed limit posted for the roadway is the maximum lawful speed for the vehicle.
The Customer agrees to drive the vehicle personally. Without the Rental Company’s permission, the vehicle may not be handed over to another person for use. The Customer must present a valid driving licence when receiving the vehicle. The Customer may declare another person as an additional driver. The Customer must inform the driver of the rental terms and ensure that the terms are followed. The Customer is always responsible to the Rental Company for all obligations and liabilities, regardless of who is operating the vehicle.
Using the vehicle for illegal purposes, towing, competitions or practice for competitions, as a tow vehicle, for driving instruction, or for driving on ice outside officially marked ice roads is prohibited. Smoking in the vehicle is strictly prohibited. If the Customer does not comply with the terms set out in this section 5, the Rental Company has the right to charge a contractual breach fee of €250.
When receiving the vehicle, the Customer must inspect its external condition to avoid disputes regarding the timing of any damage. Any damage or deficiencies must be reported to the Rental Company immediately. The Rental Company recommends that the Customer document any damage or deficiencies with mobile photos before and after the rental.
If technical problems occur with the vehicle, the Customer must stop driving and notify the Rental Company immediately. The Rental Company has the primary right to repair the defect within a reasonable time or to offer a comparable replacement vehicle within a reasonable distance. Each situation is evaluated individually.
For clarity, it is noted that side loading is not possible on all vehicles of the Rental Company.
6. Usage Restrictions
Vehicles are rented for short-term transport needs within the Southern Finland region. The vehicle may be driven up to 150 km from Helsinki. See the rental area on the map provided here. Driving outside this area is only allowed with separate permission. If the Customer does not comply with the area restriction, the Rental Company has the right to charge a contractual breach fee of €250.
The vehicle may never be taken outside the borders of Finland. If the Customer takes the vehicle outside Finland, the Rental Company has the right to charge a contractual breach fee of €700, as well as any additional costs arising from relocating the vehicle.
7. Customer Liability
The Customer is obligated to return the vehicle and its equipment in the same condition as at the time of pickup. The Customer is liable for any damage caused to the vehicle or its equipment during the rental period and must pay compensation for downtime during repairs at €100 per day, up to a maximum of 10 days. Downtime is calculated based on actual non-use days, up to 10 days. The Rental Company charges the Customer according to the repair cost estimate from a repair shop selected by the Rental Company. The maximum liability per incident—including downtime—is €2750. The Customer may reduce the maximum liability to €1250 per incident—including downtime—by paying a separate €24 fee when renting. For handling damage cases under the Customer’s responsibility, the Rental Company charges an additional processing fee of €100.
NOTE! The Customer is fully liable without any limit if the damage is caused by or results from any of the following: overloading the vehicle, smoking in the vehicle, damage to the interior, driving with over- or under-inflated tires, loss of keys, using the wrong fuel, snow damage when warnings have been posted, driving in spaces too narrow for the vehicle, driving in spaces with insufficient height, driving on poorly maintained roads or areas, or any other careless or improper use of the vehicle.
The Customer must also compensate the Rental Company for cleaning and restoration costs resulting from abnormal soiling of the vehicle.
The Customer’s full liability also covers any damage that directly or indirectly results from criminal behavior, use of the vehicle under the influence of alcohol or drugs, or any intentional or grossly negligent breach of the rental terms.
If the Customer damages another vehicle, the Rental Company will charge the Customer for the repair costs of the other vehicle up to the maximum liability (€2750 or €1250), regardless of whether the Rental Company’s motor liability insurance covers the damage. The Rental Company is not obliged to repair its own vehicle in order to charge the Customer for damages caused.
The Rental Company is not responsible for property left in the vehicle at the time of return. The Rental Company is also not responsible for the Customer’s personal belongings or goods transported for third parties. Searching for lost property is subject to a €30 fee, regardless of whether the items are found.
The Customer is always fully responsible for all private law, criminal law, and administrative charges arising from use of the vehicle during the rental period, such as parking fines, parking supervision fees, overweight fines, penalty fees, speeding fines, other traffic violations, tolls, congestion charges, and similar. The Rental Company has the right to provide the Customer’s details to the authority issuing the charge and to charge a €50 processing fee. If the Rental Company must pay any charge that is the Customer’s responsibility, the Customer will be invoiced for the full amount including late interest and costs, plus a €50 processing fee.
For any police report made, the Rental Company charges the Customer a €150 processing fee.
For handling any damage or criminal matters under the Customer’s responsibility, the Rental Company charges a €100 processing fee. If external legal assistance is required, the Customer is charged the actual costs.
The Customer must clean the vehicle after use or compensate the Rental Company for cleaning and restoration costs caused by abnormal soiling. The Customer agrees to wipe stains, remove trash, and shake out the mats before returning the vehicle. If the Customer neglects these tasks, the Rental Company charges cleaning fees according to the current service price list. If damage is caused to the vehicle or the Rental Company due to the Customer’s intentional actions, gross negligence, driving under the influence of alcohol or drugs, or use of the vehicle in any prohibited manner mentioned above, the Customer must compensate the full amount. The Customer is released from liability only if the Rental Company receives full compensation from the liable party’s motor liability insurance or from the person who caused the damage.
8. Refuelling the Vehicle
The Customer must refuel the vehicle before returning it, following the refuelling instructions. The vehicle must be refuelled at the closest possible service station to the return location, and the Customer must present the refuelling receipt to the Rental Company upon request. The Customer must keep the refuelling receipt (for example, by taking a photograph of it) for at least two weeks. The fuel type for vans is diesel, and for passenger cars it is petrol (95).
The fuel consumption of vans is approximately 10–12 litres per 100 km, depending on driving style. The fuel consumption of passenger cars is approximately 1 litre per 10 km driven. If the Customer cannot present the refuelling receipt when requested, the Rental Company has the right to charge a refuelling fee of €35 plus €0.40 per kilometre driven.
Refuelling from personal containers is strictly prohibited. Refuelling from personal containers will be charged as a contractual breach fee according to the price list. The Rental Company is not responsible for any overfilling caused by the Customer.
9. Damage Cases
In the event of damage or theft, the Customer must immediately contact the Rental Company’s staff.
If a traffic accident occurs, the Customer must always contact the Rental Company and complete a damage report. In any criminal matter, or if liability is unclear, or if personal injury or animal injury occurs, the Customer must also contact the police immediately.
If the Customer fails to report the damage to the Rental Company, the Customer is liable to compensate for the damage in full.
10. Payment
The Rental Company operates on a self-service basis. The Customer makes a reservation through the PakuKympillä.fi website and pays the rental price in full through the Paytrail payment service.
Rental of passenger cars is only possible with credit cards approved by the Paytrail payment service.
The Rental Company has the right to require a security deposit from the Customer, from which the Rental Company has the right to charge and offset all undisputed payments arising from the rental agreement and other receivables of the Rental Company.
11. Making a Reservation and Cancellation Terms
Reservations are made online at www.pakukympilla.fi. The Customer receives a confirmation of the reservation by email. Vehicle pickup instructions are sent to the email address provided by the Customer before the rental.
If the Customer cancels a reservation paid online in accordance with the booking terms no later than 24 hours before the start of the reservation, the Customer will receive an amount equivalent to the payment as a credit for the next reservation. If the cancellation occurs later than 24 hours before the start of the reservation, the unused reservation will not be refunded.
Cancellations must be made by calling our customer service number 010 309 3090 or by email to .
12. Termination of the Agreement
The Rental Company has the right to terminate the agreement immediately if the Customer materially breaches the rental terms. The Customer is then obligated to immediately return the vehicle with all its equipment to the agreed return location.
13. Disputes
Disagreements concerning the rental agreement and the Rental Terms shall primarily be resolved through negotiation. If a disagreement is brought before a court, it will be resolved in the first instance by the district court of the Rental Company’s domicile, or in consumer dispute cases, by another lower court provided by law.
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Updated 23 July 2025 at 16:00