Damage Report
PakuKympillä helps you handle damage situations as smoothly and quickly as possible.
How to Proceed in Case of Damage
Your safety and well-being are of utmost importance to us, and we do everything we can to ensure that any damage-related matters are handled properly and professionally.
Below are clear instructions on what to do if damage occurs during your PakuKympillä rental. These guidelines are designed to help you act sensibly and efficiently so that we can support you in the best possible way.
1. Contact Customer Service
Do not hesitate to contact our customer service immediately after noticing the damage. The situation may feel stressful, but our professional team is ready to help you take control of it. You can call us at 010 309 3090, and we will do our best to clarify what happened.
2. Gather Important Information
Once you have ensured your safety, try to collect all necessary information about the incident. If another party is involved, make sure to write down their contact details, such as name, phone number, and address. This ensures that we can reach them if needed.
3. Document the Damage
A picture is worth a thousand words — remember to take clear photos of the damage and any other relevant details. This helps us understand the situation better and speeds up the processing of your damage report.
4. Send Photos and a Description of the Incident
After collecting the necessary information and documenting the damage, send us the photos and a short description of what happened. You can easily do this by emailing .
Please include your reservation number, name, the other party’s details (personal ID number, licence plate number & phone number), and the date. Attach the photos to the email. We need this information to ensure proper handling of the case.
5. Our Specialist May Contact You
Once we have received your damage report and the necessary details, our specialists will begin processing the case. We may contact you regarding any further steps. We want to ensure that the situation is resolved as smoothly and fairly as possible for all parties.